Frequently asked questions

I can't log in. How to reset my password?

To recover your password, go to the login reminder page and enter your email. You will receive an email with instructions to help you reset your password.

If you don’t receive the email

  1. Please wait 15 minutes after submitting the request. Usually, emails arrive within 1-2 minutes, but sometimes there may be delays beyond our control.
  2. Check your spam or junk folder. The email may have been sent there by mistake.
  3. Make sure your email address was entered correctly.

If you’ve tried all these steps and still haven’t received the email, let us know. We will check and help you resolve the issue.

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